Nissan: Connected cars to be available in Japan, India next year
Nissan announced a comprehensive strategy to transform the customer aftersales experience through innovative technology and enhanced services. As a result, connected car services and greater choice in accessories and personalization will increasingly drive growth in Nissan's aftersales business, anticipated to contribute 25% of aftersales revenue by 2022. Connected car technology and expanding use of big data will enable Nissan to offer new services, improve the dealership experience and increase customer retention. In the future, Nissan cars will provide customers advance notice when servicing is needed, as well as automatically order parts to ensure dealership availability on customer visits. Connected car technology will also dramatically streamline Nissan's global supply chain, bringing just-in-time logistics to increase manufacturing efficiency, from plants to the dealer. For Nissan, a key element of the strategy is developing connectivity for all customers, including those in emerging markets and those who already own Nissan cars. Connected cars will be available as a dealer option starting in Japan and India and expanding to other countries by 2020. Nissan is also developing affordable solutions to offer customers connectivity using multiple technologies as an aftersales option.