Equinix names Brian Lillie as Chief Product Officer
Equinix announced two strategic leadership moves within the executive team. Company veteran Brian Lillie will assume the role of Chief Product Officer effective as of October 1st. In this newly created role, Lillie will lead the product management, design, development and engineering teams as part of the new Global Product organization. Lillie has served as the Chief Customer Officer of Equinix since September 2016, and served as the Global CIO for the previous eight years. Equinix also announced Laura Ortman has been promoted to the role of Chief Customer Officer, taking over leadership of the Global Customer Success organization as Lillie steps into his Chief Product Officer role. In this role, Ortman will continue to drive the Equinix commitment to being a customer-centric organization which provides a globally consistent and reliable customer experience across the entire company. Ortman will define and implement an enterprise-wide customer experience vision to help drive customer loyalty and retention, and create a truly differentiated experience for customers. In this role, Ortman will help ensure that customers benefit from the experience and expertise Equinix brings as these organizations realign to extract value from the shift to digital and navigate the demands of a "cloud-driven" business.