Eletropaulo Migrates Customer Service to Avaya Cloud
Eletropaulo, the largest electricity distribution company in terms of consumption and turnover in Latin America, will migrate its customer service platform to the Avaya cloud solution. As part of the company's digital transformation plan, Eletropaulo has signed a five-year contract with Avaya Holdings Corp, taking an important step towards optimizing and automating its customer service operations. The agreement between the companies includes the deployment of the Avaya Oceana(R) as a Service in more than 800 locations. The goal is to update Eletropaulo's platform with applications that modernize and enhance service and help retain customers through intelligent customer service technologies. The migration to a cloud-based solution will take advantage of Eletropaulo's current infrastructure, including previous investments in Avaya solutions.