UPS expects number of packages returned to peak before Christmas
National Returns Day is expected to occur prior to Christmas, reflecting just how deeply e-commerce is reshaping the retail universe, according to UPS. Consumers who got a jump on online shopping in the days before Black Friday are expected to begin returning more than 1 million packages each day in December, jumpstarting the holiday returns season earlier than ever. The spike is driven by self-gifting due to retailer promotions, express shipping for deliveries and returns, simplified returns processes and advanced re-stocking and management systems. In past years, National Returns Day occurred in early January and represented the highest spike of packages for the entire year. Returns are still expected to hit 1.3 million packages on Jan. 3, but this will now represent the second wave and be outpaced by Dec. 19th returns of 1.5 million. These returns are included in the 800 million packages UPS anticipates delivering this holiday season.