Calix announces improvements to The Range Companies after deploying CSC
Calix announced The Range Companies have successfully deployed Calix Support Cloud, or CSC, generating improvements in operational efficiency and customer service while reducing truck rolls by 42% in the first 30 days. The Range Companies are comprised of four operators that serve rural communities spanning parts of Montana, Wyoming, Colorado and South Dakota. With CSC, the Range Companies' remote support services have already realized 30% in operational cost savings, a 173% return on investment in the first six months. The provider connects 18,000 voice customers and over 12,000 broadband subscribers scattered over hundreds of square miles. Through the application of CSC's self-healing capabilities, the Range Companies can resolve issues before they even impact the subscriber experience. By August, only 18% of customer support calls required truck rolls, compared to 31% in August of 2017.