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Fly News Breaks for February 4, 2020
Feb 4, 2020 | 07:36 EDT
Needham analyst Scott Berg raised his price target on Five9 (FIVN) to $82 and kept his Buy rating to reflect his increased confidence in the demand trends of the Contact Center software space as well as the company's competitive position following discussions with one of the the largest partners of Genesys. The analyst notes that the competition on customer experience is on the rise with accelerating adoption space even in the 5K-10K seat segment, which is driving incremental spending in the Contact Center space. Berg adds that according to the discussions Avaya (AVYA) is also struggling as its customers lack knowledge regarding its product strategy.
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