UPS forecasts holiday returns will peak at 1.9M on January 2
This holiday season UPS is forecasting yet another record-breaking year for e-commerce returns - illustrating how e-commerce is continuing to change the way people shop for the holidays. In December, consumers will ship via UPS more than 1 million return packages back to retailers daily, a pace that is expected to last into early January. An initial spike in returns is expected the week before Christmas, with 1.6 million packages being returned each day the week of Dec. 16. This first spike will likely be driven by retailer promotions, which will prompt shoppers to buy gifts early - both for their loved ones and for themselves. The second and largest spike in returns, which UPS dubs "National Returns Day," is expected to occur on Jan. 2 with a whopping 1.9 million packages returned through the UPS network - a 26 percent increase from last year's peak returns day.