|Over a week ago|
Rogers Communications invests in 100% Canadian-based customer service team » 09:1006/3006/30/20
Rogers Communications today announced that all of its customer service team members across all brands are now based in Canada. This follows the company's announcement earlier this month that it is hiring for 350 jobs at its new customer solutions centre in Kelowna, B.C. This month, Rogers Communications completed the transition of 150 remaining customer service positions to Canada, with new jobs created with partners across Ontario, Quebec and New Brunswick. With its entire 7,000 strong customer service team now based in Canada, this milestone ensures that every phone call or online chat with Rogers, FIDO or chatr is answered by a customer solution specialist on Canadian soil. This investment is part of a comprehensive multi-year program to improve customer experience to better serve our customers when, where, and how they choose to connect with us. During the COVID-19 pandemic, thanks to its Canadian-based operations Rogers was able to quickly pivot and shift its 7,000 customer solution centre agents to work from home, keeping customers connected and teams safe.
Rogers Communications announces Pro On-the-Go expansion » 09:1906/2506/25/20
Rogers announced that its…
Rogers announced that its personalized mobile retail experience, Rogers Pro On-the-Go, will begin rolling out to Calgary and Edmonton starting tomorrow. As restrictions in the province continue to ease, and businesses pivot to meet the needs of Canadians in the new normal, Rogers has accelerated the expansion of Pro On-the-Go to give customers in Calgary and Edmonton another way to get a new phone as soon as same day and expert support to set it up, at no extra cost. The service, available only at Rogers, will launch in Calgary and Edmonton neighbourhoods tomorrow and will expand throughout both cities in the coming weeks. To keep customers and team members safe, Rogers, and its partner Enjoy, temporarily moved to a contactless delivery and remote set-up support model in March. The contactless Pro On-the-Go service includes personalized one-to-one support and phone delivery as soon as the same day. Whether in Chestermere, Sherwood Park or anywhere else in the Calgary and Edmonton coverage areas, customers choose the time, date and place that is most convenient for them.
|Over a month ago|
Rogers Communications price target raised to C$62 from C$60 at Canaccord » 10:5006/0306/03/20
Canaccord analyst Aravinda Galappatthige raised the firm's price target on Rogers Communications to C$62 from C$60 and keeps a Buy rating on the shares, in a broader note on the telecommunications sector.
Qello concerts, Stingray Karaoke available on Rogers Ignite TV » 09:0906/0306/03/20
Stingray announced the…
Stingray announced the expansion of their distribution deal to give Rogers Ignite TV customers access to Qello Concerts by Stingray and Stingray Karaoke. Music connoisseurs that subscribe to the services will have access to Stingray's vast music catalogue to watch sold-out performances by music's biggest headliners or get the party started at home with a rendition of crowd-pleasing hits. Curated especially for music fans to transform their living rooms into an immersive concert experience. Qello Concerts by Stingray brings the world's largest collection of full-length concerts and music documentaries streamed on-demand right to the TV with hundreds of performances by global stars such as Beyonce, The Tragically Hip, Maroon 5, Paul McCartney, Queen, Imagine Dragons, The Rolling Stones and many more. For more details, visit stingray.com/qello. Stingray Karaoke gives Ignite TV subscribers access to thousands of popular songs across genres including Disney, Top 40 hits and curated playlists such as Disco Party and Blazin' Country to bring families together for a night of entertainment. To learn more, visit stingray.com/karaoke. Qello Concerts by Stingray and Stingray Karaoke will be available in Free Preview for Ignite TV customers until July 2, 2020 after which each service is $7.99/month. To discover, Ignite TV customers can simply say "Stingray Qello" and "Stingray Karaoke" into their voice remote.
Rogers Communications begins hiring for new B.C. customer solution centre » 10:0106/0206/02/20
Rogers Communications announced it has started hiring for its new B.C. customer solution centre in Kelowna, bringing 350 new jobs into the local economy by 2021. With the company's priorities continuing to be the safety and well-being of all team members, all positions will be work from home until the new centre in Kelowna can be safely opened.
TD Securities to hold a virtual conference » 09:1405/2705/27/20
TU, TRI, SJR, RCI, QBCRF, CJREF, BCE
2020 Telecom & Media…
2020 Telecom & Media Virtual Conference will be held on May 27. Webcast Link
Rogers Communications price target lowered to C$64 from C$65 at Scotiabank » 11:3005/2605/26/20
Scotiabank analyst Jeff…
Scotiabank analyst Jeff Fan lowered the firm's price target on Rogers Communications to C$64 from C$65 and keeps an Outperform rating on the shares. The analyst expects "EBITDA growth will gradually recover in FY21 and FY22 at approximately 3% each year."
Rogers Communications announces Pro On-the-Go expansion » 09:1204/2804/28/20
Rogers announced that it…
Rogers announced that it is accelerating the expansion of Rogers Pro On-the-Go, its personalized, mobile-retail experience. The service, available only at Rogers, is now available to more customers in Southwestern Ontario including Hamilton, Kitchener, Waterloo, Guelph, Brantford and Cambridge. With Rogers Pro On-the-Go, customers get a new phone in hours and expert support to set it up, at no extra cost. To keep customers and team members safe, Rogers and its partner Enjoy, temporarily moved to a fully contactless delivery and set-up model in March. The contactless Pro On-the-Go service includes personalized one-to-one support and phone delivery within hours. Customers choose the time and date that is most convenient for them and a Rogers Pro will deliver the device and help guide them at a safe social distance over the phone or through video call, to set up their new device, transfer applications, sync contacts, all based on the customer's preferences. The experts will offer customers as much or as little help as they need to get their new device up and running, including tips and tricks to get the most out of their smartphone, like how to make a video call with a loved one across the country - all from the safety and comfort of the customer's home. Following today's expansion, approximately 10 million Canadians now have access to the service. Pro On-the-Go is also available to Rogers customers in Greater Vancouver and the Greater Toronto Area, and will expand to more Canadian markets this year.
Rogers Communications price target raised to C$60 from C$57 at Canaccord » 12:2204/2304/23/20
Canaccord analyst Aravinda Galappatthige raised the firm's price target on Rogers Communications to C$60 from C$57 and keeps a Buy rating on the shares. Following the company's mixed Q1 earnings results, the analyst said Rogers is "still well positioned in the medium term."
Rogers Communications price target lowered to C$63 from C$64 at RBC Capital » 11:4804/2304/23/20
RBC Capital analyst Drew…
RBC Capital analyst Drew McReynolds lowered the firm's price target on Rogers Communications to C$63 from C$64 and keeps an Outperform rating on the shares. The target price was cut following downward estimate revisions to the firm's Q2 estimates.