TTEC Holdings acquired FCR, a U.S.-based digitally enabled customer experience provider focused on the direct to consumer, e-commerce and hypergrowth markets. The acquisition is anticipated to be immediately accretive and is aligned to TTEC's continued focus on driving organic growth through the omnichannel enablement of the most innovative and disruptive brands in the digital economy. Headquartered in Eugene, Oregon, FCR is a leading expert in providing innovative customer care, social media community management, content moderation, technical support and business process solutions for emerging and digitally native hypergrowth clients. FCR will retain its name and become a stand-alone entity inside TTEC's Engage business. Matthew Achak, FCR's president and founder and Katheryn Carnahan, FCR's chief operating officer, will continue to lead FCR's operations while John Stadter, chairman, will transition into an advisory role and continue in his role as an FCR board member.
